Healthcare Payers

ThinkHealth has a proven record of leadership in healthcare business process outsourcing (BPO) services. Our collaborative approach helps meet your payer processing requirements in today’s dynamic marketplace..

We offer the following services to the healthcare payer industry:

  Claims Management Advantages Member & Provider Management
  • Front-end claims mailroom, OCR and data entry
  • Claims Pre-adjudication
  • Claims Adjudication & Adjustments
  • Co-ordination of Benefits Processing
  • EOB Processing
  • Reduced cost per claim processed
  • Improved financial & procedural accuracy rates
  • Transaction pricing for improved operational flexibility
  • Implementation of tools for automated reporting
  • Improved customer satisfaction
  • Customer retention through social media analytics
  • Cost Optimization Transaction elimination through self-help portal implementation
  • Increase engagement channels with customer
     
  Inbound Call Support Outbound Call Support Claims Management
  • Customer Service
  • Intermediately help desk
  • Claim registration
  • Inbound Sales.
  • Complaints Handling/ Escalation Desk
  • Sales Lead Generation
  • Customer Acquisition
  • Payment Reminder calls
  • Lapse calling
  • Welcome calling
  • Front-end claims mailroom, OCR and data entry
  • Claims Pre-adjudication
  • Claims Adjudication & Adjustments
  • Co-ordination of Benefits Processing
  • EOB Processing